Terms of Service
Our Terms explain account eligibility and platform rules. The Privacy Policy focuses on data handling — both documents work together to define your relationship with hokiqq.
LEGAL REFERENCE
Your data security starts here
At hokiqq, your privacy isn't buried in fine print — it's the foundation of how we run the platform. We protect your account details, payment history and personal...
Account ProtectionPayment EncryptionData TransparencyIndonesia CompliantSupport Responsive
Privacy posture and legal framework
hokiqq operates this platform to serve players in supported regions, including Indonesia. We collect your name, email, phone number, payment method and betting history to run your account, process withdrawals and keep the lobby secure. Your data is encrypted in transit and at rest. We do not sell your personal information to third parties. Where local law permits, we may share transaction
records with payment providers and regulatory authorities. Your privacy rights include access, correction and deletion requests — contact our team to exercise these.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PLATFORM TRUST SIGNALS
Privacy review and compliance signals
Encryption Standard
All login sessions and payment data use 256-bit SSL encryption. Your DANA, OVO, GoPay and QRIS transactions are protected with bank-level security protocols.
Regular Audits
We conduct annual third-party security reviews to verify encryption strength, data handling practices and compliance with Indonesia's data protection frameworks.
No Data Broker
hokiqq does not sell, trade or lease your personal information to marketers, data brokers or unaffiliated companies under any circumstances.
Vendor Contracts
Payment processors, analytics partners and hosting providers all sign strict data protection addendums. We audit their practices annually.
Incident Response
If a data breach occurs, we notify affected players within 48 hours and work with authorities. Our incident team is on call 24/7.
Indonesia-Ready
Our privacy framework meets Indonesia's data protection requirements. We honour all local regulatory requests and regional data residency guidance.
SIDE BY SIDE
Privacy policy consistency across hokiqq
Player guidance
Account limits and self-control tools are covered in our separate Player guidance framework, not here. Privacy Policy covers data only.
Payment Methods Policy
Deposit and withdrawal rules live in our Payment Methods guide. This policy covers how we store your DANA, OVO, GoPay and QRIS details securely.
Cookie and Tracking
Our Cookie Policy details analytics and ad tracking. This Privacy Policy outlines your personal data protections — both integrate into your account experience.
Complaint Procedure
Formal complaints about data misuse follow our Dispute Resolution process. Privacy questions go to [email protected] for faster resolution.
Affiliate Privacy
If you run an affiliate referral link, your affiliate data is covered under this policy. Referral earnings and commission privacy appear in the Affiliate Terms.
Mobile App Data
The hokiqq mobile app collects the same personal data as the web lobby. App-specific permissions (camera, location) are requested at install time.
AT A GLANCE
What we protect on your account
Login Credentials
Your username and password are hashed and salted before storage...
Payment Card Data
We do not store full card numbers. DANA, OVO, GoPay...
Betting History
Your lobby activity, bets placed and winnings are logged for...
Withdrawal Records
Payout requests and bank details are encrypted. We keep withdrawal...
Email and Phone
Your contact details are used only for account notifications, security...
IP and Device ID
We log your IP address and device identifier to detect...
Privacy Policy questions answered
We retain your account profile and betting history for as long as your account is active. After you request account closure, we anonymise and delete most data within 30 days, except tax and anti-fraud records which we keep for seven years per Indonesia's requirements.
Yes. Open your Account Settings, select Privacy, and choose 'Download My Data'. We'll email you a complete export of your profile, betting history and payment records within 48 hours. You can also request corrections or deletion through the same menu.
We share data only with payment processors to complete transactions, hosting providers to run the lobby, and authorities where local law requires it. We never sell or lease your data. All third parties sign strict confidentiality agreements.
Our incident team investigates immediately. We notify affected players within 48 hours, explain what was accessed and what steps we're taking to prevent it again. We also report to Indonesia's relevant regulatory bodies and assist with any necessary investigations.
Yes. Payment tokens are encrypted separately from your profile using 256-bit SSL. We never store full payment details — only tokens that process transactions. Your wallet provider also applies their own security layer.
You can disable non-essential cookies in your browser or Account Settings. Note that essential cookies keep your lobby session secure and working. Analytics opt-out prevents your activity from feeding our recommendation engine but doesn't affect your account or payouts.
Email [email protected] with your question or concern. Use the live chat in your lobby for urgent account security issues. Our data protection team responds within 24 hours during business days and monitors all channels around the clock.